Refund & Return Policy

At Fresh Fare, we are committed to delivering the highest quality fresh produce to your doorstep. We understand that occasionally, products may not meet your expectations. This policy outlines how we handle returns and refunds to ensure your complete satisfaction.

You may be eligible for a return or refund if:

• Products are damaged, spoiled, or rotten upon delivery
• Wrong items were delivered
• Items are missing from your order
• Products are significantly different from what was advertised
• Quality does not meet our freshness standards

The following items cannot be returned:

• Products consumed or partially used
• Items damaged due to improper storage after delivery
• Products reported after the 24-hour window
• Natural variations in size, color, or appearance (within acceptable range)
• Change of mind or personal preference

To request a return or refund, follow these steps:

1. Contact Us Immediately: Within 24 hours of delivery, contact our customer service team via:
   • Email: order@freshfare.store
   • Phone: 03218365684
   • WhatsApp: 03218365684
2. Provide Details: Include your order number, description of the issue, and clear photos showing the problem.
3. Await Response: Our team will review your request within 2-4 hours during business hours.
4. Resolution: We'll arrange for a replacement, refund, or credit as appropriate.

Depending on the situation, we offer the following refund options:

• Full Refund: Money returned to your original payment method within 5-7 business days
• Store Credit: Instant credit to your Fresh Fare account for future purchases (often with a bonus)
• Replacement: We'll send replacement items in your next delivery at no extra charge
• Partial Refund: For partial issues affecting only some items in your order

Refund timelines:

• Store Credit: Instant upon approval
• Original Payment Method: 5-7 business days after approval
• Bank Transfer: 3-5 business days after processing

Processing times may vary depending on your bank or payment provider. If you haven't received your refund after the stated period, please contact us.

If you experience delivery-related issues:

• Missed Delivery: Contact us to reschedule or arrange a refund
• Late Delivery: We'll provide compensation or a discount on your next order
• Wrong Address: Additional delivery fees may apply for redelivery

We stand behind the quality of our products. Every item is:

• Hand-selected by our quality control team
• Inspected before packaging
• Stored in optimal conditions
• Delivered with care to maintain freshness

Order cancellations:

• Before Processing: Full refund if cancelled before order is packed
• After Processing: Cancellation may not be possible; contact us immediately
• In Transit: You can refuse delivery and request a full refund

For any questions about our Refund & Return Policy, please reach out: